Working with Vocabulary pag 34

Activity 5

1 tied - c  up

2 hold - a a meeting

3 give  - d a presentation

4 make  -  b  arrangements

5 check  -  f  your calendar

6 take  - e place 

Activity 6

1

2 -b  just a moment, I'll check the calendar

3 -a  Yes, all the members of the customer relations departament  

4 -a  I'm sorry, I already have something planned

5 -a  Let's look for another date that is convenient for us both

6 -b  Don't worry if you can't come

7 -b  Not yet,I have to check when Ms Carson is available

8 -b  Don't worry. We can rearrange for another day.

Activity 7

1  Pack

2 Sharp

3 Light refreshments 

4 Equipment

5 Viceo conference 

6 Break

  Activity 8

1

2

3

4

5

6

Working with Vocabulary pag 33

  Activity 1

1 Product demonstration

2 22nd February

3 Video conference 

4 Representative Star computing Ltd

5 New laptops and tablets with stylus pens

 Activity 2

Vocabulary Builder Uniti 8 Pag 124

 ARRANGING A MEETING

Attend the metting   Asistir a la reunion

Break  descanso

Busy  ocupado

Check your calendar  consultar el calendario 

confirm   confirmar 

convenient   conveniente 

equipment   equipo 

free   libre 

give a presentation  dar una presentacion

hold a meeting celebrar una reunion 

light refreshments  refresco 

make arrangements  hacer arreglos

schedule  programar 

sharp  en punto

take place  tener lugar

tied up  atado 

video conference  videoconferencia

RESCHEDULING

Alternative date  fecha alternativa

appointment  cita 

arrange   organizar

cancel   cancelar 

feel ill   me siento mal

get lost   me perdi

got the dates mixed up   confundi las fechas 

held up in a traffic jam    me quede atascado en un atasco 

leave... urgently  salir urgentemente 

participate   participar 

postpone   posponer 

reoganise  reorganizar 

reschedule   reprogramar 

running late   llegar tarde 

suite  suite

switch   cambiar 

TIME

half past   y media 

o'clock     en punto 

quarter past    y cuarto 

quarter to   menos cuarto 

ten past y diez 

twenty to   menos veinte 

EXTRA

absent    ausente 

adjourn    levantar sesion

boardroom   sala de juntas

chairperson   presidente 

conference call     conferencia telefonica 

delay   retrasar 

instead   en su lugar 

make it   hacerlo 

minutes   actas 

punctual     puntual 

verify    verificar 

vote    votar 

wrap up    resumir 

Working with Vocabulary pag 31

 Activity 4

1 Assist

2 suggest

3 Check my records

4 Lost in the post

Activity 5

1 correct

2

3 correct

4 correct

5

6 correct

Activity 6

1 Refund

2 Compensation

3 Faulty part

4 Losing business 

5 Making a noise

6 Doesn't fit

Activity 7

1 Relations Representative

2 Relations Representative

3 Customer

4 Relations Representative

5 Customer

6 Relations Representative

7 Customer

8 Customer

Activity 8

1 Return

2 Under warranty

3 Refused

4 Refund 

5 Compensation

6 Make a claim 

Working with Vocabulary pag 30

  Activity 1

1

2

3

4

5

Activity 2

1 A,B

2 A,B

3 B,C

4 A,B

5 B,C

Working with Vocabulary pag 29

 Activity 4

1 Laptops o Tablets

2 Scanners

3 The heatgiks

4 IT maintenance departament 

Activity 5

1 IT maintenance department

2 Customer relations department

3 Sales and marketing department

4 Accounts department 

5 Human resources department 

Activity 6

1 Discuss it 

2 Satisfied

3 Charge

4 Get back to you 

5 Damaged

6 Opening times

7 Hold the line 

Activity 7

1 F

2 A

3 D

4 B

5 E

6 C

Working with Vocabulary pag 28

 Activity 1 

1 Accounts departament, ext 322

2 It Maintenance departament, ext 321

3 Human resources departament, 323

4 Sales and marketing departament, ext 320

5 Customer relations departament, exp 324

 Activity 2

Vocabulary Builder Uniti 7 Pag 123

DEPARTMENTS

Accounts department Departamento de contabilidad

customer relations department Departamento de relaciones con el cliente 

human resources department Departamento de recursos humanos 

IT maintenance department Departamento de mantenimiento informático

sales and marketing department Departamento de ventas y marketing

CUSTOMER SERVER

charge Cobro

complaint Queja

customer number Número de cliente

damaged Dañado

discuss it Discutirlo

enquiry Consulta

get back to you Me pondré en contacto con usted

hold the line Esperar la línea 

opening time Horario de atención 

overcharge Sobrecargo

quote Cotización

satisfied Satisfecho

shipping date Fecha de envió 

COMPLAINTS

assist Ayudar

at our expense a nuestro cargo

check my records Verificar mis registros

compensation Compensacion

credited our account Acreditado en nuestra cuenta 

defect defecto 

doesn't fit no encaja 

error error

faulty part pieza defectuosa

losing business Perder negocio

lost in the post Perdido en el correo

make a claim Hacer un reclamo

making a noise Hacer ruido

massing a part Amontar una pieza

refund (n) Rembolso

refuse Rechazar

return Devolver

suggest Sugerir 

the wrong item El articulo incorrecto 

under warranty En garantía

EXTRA

broken Roto

customer satisfaction Satisfacción del cliente 

disappointed Decepcionado

displeased Disgustado 

dissatisfaction Insatisfacción

feedback Retroalimentación 

file a lawsuit Presentar una demanda 

financial director Director financiero 

inappropriate Inapropiado 

lose business Perder negocio 

managing director Director geretente

researche and development departament Departamento de investigación y desarrollo  

treatment Tratamiento 

Working with Vocabulary Pag 27

 

Activity 5

1 out of town

2 in a meeting

3 on holiday

4 take down 

5 cut off

6 hang up

7 put you on hold

8 take a message

9 leave a message

Activity 6

1 line is busy

2 spell that

3 interrupt

4 out of the office

5 return your call

Activity 7

1 E

2 C

3D

4 A

5 B

Activity 8

1 in a meeting

2 left

3 urgent 

4 deal with

5 return

6 took down

Working with Vocabulary Pag 25

 

Activity 5

1 good job

2 closed

3 i will

4 busy

5  on the phone

6 hear

Activity 6

1 repeat

2  contacte

3 put you through

4 wrong number

5 dial a number

6 extensió número

7 state

Activity 7

1 As son as possible

2 Ring back

3 On the line

4 avoid

5 Remind

Activity 8

1 A

2 E

3 F

4 C

5 D

6 B

Working with Vocabulary Pag 24

 

Activity 1

1 C

2 A

3 E

4 B

5 F

6 G

Activity 2