Activity 4
1 Laptops o Tablets
2 Scanners
3 The heatgiks
4 IT maintenance departament
Activity 5
1 IT maintenance department
2 Customer relations department
3 Sales and marketing department
4 Accounts department
5 Human resources department
Activity 6
1 Discuss it
2 Satisfied
3 Charge
4 Get back to you
5 Damaged
6 Opening times
7 Hold the line
Activity 7
1 F
2 A
3 D
4 B
5 E
6 C
Activity 1
1 Accounts departament, ext 322
2 It Maintenance departament, ext 321
3 Human resources departament, 323
4 Sales and marketing departament, ext 320
5 Customer relations departament, exp 324
Activity 2
DEPARTMENTS
Accounts department Departamento de contabilidad
customer relations department Departamento de relaciones con el cliente
human resources department Departamento de recursos humanos
IT maintenance department Departamento de mantenimiento informático
sales and marketing department Departamento de ventas y marketing
CUSTOMER SERVER
charge Cobro
complaint Queja
customer number Número de cliente
damaged Dañado
discuss it Discutirlo
enquiry Consulta
get back to you Me pondré en contacto con usted
hold the line Esperar la línea
opening time Horario de atención
overcharge Sobrecargo
quote Cotización
satisfied Satisfecho
shipping date Fecha de envió
COMPLAINTS
assist Ayudar
at our expense a nuestro cargo
check my records Verificar mis registros
compensation Compensacion
credited our account Acreditado en nuestra cuenta
defect defecto
doesn't fit no encaja
error error
faulty part pieza defectuosa
losing business Perder negocio
lost in the post Perdido en el correo
make a claim Hacer un reclamo
making a noise Hacer ruido
massing a part Amontar una pieza
refund (n) Rembolso
refuse Rechazar
return Devolver
suggest Sugerir
the wrong item El articulo incorrecto
under warranty En garantía
EXTRA
broken Roto
customer satisfaction Satisfacción del cliente
disappointed Decepcionado
displeased Disgustado
dissatisfaction Insatisfacción
feedback Retroalimentación
file a lawsuit Presentar una demanda
financial director Director financiero
inappropriate Inapropiado
lose business Perder negocio
managing director Director geretente
researche and development departament Departamento de investigación y desarrollo
treatment Tratamiento
