Working with Vocabulary pag 30

  Activity 1

1

2

3

4

5

Activity 2

1 A,B

2 A,B

3 B,C

4 A,B

5 B,C

Working with Vocabulary pag 29

 Activity 4

1 Laptops o Tablets

2 Scanners

3 The heatgiks

4 IT maintenance departament 

Activity 5

1 IT maintenance department

2 Customer relations department

3 Sales and marketing department

4 Accounts department 

5 Human resources department 

Activity 6

1 Discuss it 

2 Satisfied

3 Charge

4 Get back to you 

5 Damaged

6 Opening times

7 Hold the line 

Activity 7

1 F

2 A

3 D

4 B

5 E

6 C

Working with Vocabulary pag 28

 Activity 1 

1 Accounts departament, ext 322

2 It Maintenance departament, ext 321

3 Human resources departament, 323

4 Sales and marketing departament, ext 320

5 Customer relations departament, exp 324

 Activity 2

Vocabulary Builder Uniti 7 Pag 123

DEPARTMENTS

Accounts department Departamento de contabilidad

customer relations department Departamento de relaciones con el cliente 

human resources department Departamento de recursos humanos 

IT maintenance department Departamento de mantenimiento informático

sales and marketing department Departamento de ventas y marketing

CUSTOMER SERVER

charge Cobro

complaint Queja

customer number Número de cliente

damaged Dañado

discuss it Discutirlo

enquiry Consulta

get back to you Me pondré en contacto con usted

hold the line Esperar la línea 

opening time Horario de atención 

overcharge Sobrecargo

quote Cotización

satisfied Satisfecho

shipping date Fecha de envió 

COMPLAINTS

assist Ayudar

at our expense a nuestro cargo

check my records Verificar mis registros

compensation Compensacion

credited our account Acreditado en nuestra cuenta 

defect defecto 

doesn't fit no encaja 

error error

faulty part pieza defectuosa

losing business Perder negocio

lost in the post Perdido en el correo

make a claim Hacer un reclamo

making a noise Hacer ruido

massing a part Amontar una pieza

refund (n) Rembolso

refuse Rechazar

return Devolver

suggest Sugerir 

the wrong item El articulo incorrecto 

under warranty En garantía

EXTRA

broken Roto

customer satisfaction Satisfacción del cliente 

disappointed Decepcionado

displeased Disgustado 

dissatisfaction Insatisfacción

feedback Retroalimentación 

file a lawsuit Presentar una demanda 

financial director Director financiero 

inappropriate Inapropiado 

lose business Perder negocio 

managing director Director geretente

researche and development departament Departamento de investigación y desarrollo  

treatment Tratamiento 

Working with Vocabulary Pag 27

 

Activity 5

1 out of town

2 in a meeting

3 on holiday

4 take down 

5 cut off

6 hang up

7 put you on hold

8 take a message

9 leave a message

Activity 6

1 line is busy

2 spell that

3 interrupt

4 out of the office

5 return your call

Activity 7

1 E

2 C

3D

4 A

5 B

Activity 8

1 in a meeting

2 left

3 urgent 

4 deal with

5 return

6 took down

Working with Vocabulary Pag 25

 

Activity 5

1 good job

2 closed

3 i will

4 busy

5  on the phone

6 hear

Activity 6

1 repeat

2  contacte

3 put you through

4 wrong number

5 dial a number

6 extensió número

7 state

Activity 7

1 As son as possible

2 Ring back

3 On the line

4 avoid

5 Remind

Activity 8

1 A

2 E

3 F

4 C

5 D

6 B

Working with Vocabulary Pag 24

 

Activity 1

1 C

2 A

3 E

4 B

5 F

6 G

Activity 2

Vocabulary Builder Uniti 6 Pag 122

as soon as possible tan aviat com sigui possible

avoid evitar

be careful aneu amb compte 

carrer persona que truca

contact contacte

dial a number marca el número

engageu compromesa

extension number numero d'extensió 

no reply cap resposta

on the line a la línia

professional professional

put you through fer-te passar

remind recordar

repetit repetir

ring back torna a trucar

speak up parla

state estat

wrong number nom incorrecte

cut off tallat 

deal with tractar amh

expect esperar

hang up penjar

in a meeting en una reunió  

interrupt interrompre

leave a message deixa un missatge 

line is busy la línia està  ocupada

on holiday de vacances

out of the office fora de l'oficina

out of town fora de la ciutat

put you on hold posar-te en espera

return your call torna la teva trucada

spell that lletrejar això

take a message agafat un missatge 

take down baixar

transfer transferència

unavailable no diponible 

urgent urgent

bad connection mala connexió

call back tornar a trucar

calling on behalf of cridant en nom de 

clearly clarament

end a conversation acabar una conversa

get through passar

interference interferència 

line is free la línia és gratuïta 

offer assistance oferir assistència

speak a little more slowly parla una mica més lent 

take a call prendre una trucada

voicemail bústia de veu

would you mind? t'importaria?

Working with Vocabulary Pag 23

 

Activity 5

1 follow instructions

2 anti-virus software 

3 back up

4 password

5 lose

6 recover

Activity 6

1 off-site

2 staits

3 reception

4 exit

Activity 7

1 post office

2 train station

3 library

4 sports centre

5 factory

6 airport

7 shopping canter

8 department store 

Activity 8

1 G

2 A

3 D

4 B

5 E

6 F

7 C

Activity 9

1 H

2 D

3 A

4 G

5 B

6 F

7 C

8 E

Working with Vocabulary Pag 22

 

 Activity 1

1 is next opposite

2 afternoon morning

3 sport center Admin departament 

4 the right, at the end of  office at the end of 

5 hardware software

Activity 2

C

B

A

Activity 4

1 Post office

2 their computers are very slow

3 tuesday

4 they lost some data and they need to recover ir 

Working with Vocabulary Pag 21

  Activity 5

1 power button

2 volume control

3 losse conection 

4 control panel 

5 mute box

6 no signal message

  Activity 6

1 press and hold

2 restart

3 reconnect

4 freezes

5 replace

  Activity 7

1  log off

2  reinstall

3 reopen 

4 reconnect

5 shut down

  Activity 8

1 c- mute box

2 b- volume control

3 a- make sure

4 b-replaced

5 a- press and hold